Please Note: In this User Guide – eSIM/SIM is used here interchangeably, which may mean the explanation for each point explained is applicable to either the eSIM or the Smart SIM (SIM) or applicable only to the eSIM or the Smart SIM while in some points, the explanation is applicable to both whether an eSIM or a Smart SIM (SIM) mentioned. The Smart SIM is a physical SIM while the eSIM is an embedded SIM or a virtual SIM. Customer Self-Care Portal is used interchangeably to mean ‘’Customer Experience Self-Care Portal’’ or ‘’ Customer Self-Care’’ or ‘’Self-Care’’ or ‘’SIM Control Panel’’ or ‘SIM CONTROL PANEL’’
There are general technical issues with using the SIM as some of them are explained below. Please, follow the steps to resolve any SIM issues you may face and let us know if you are still unable to use your eSIM/SIM.
We have configured our system where you can decide on the Outgoing Caller ID (UK number or US number) when placing a call with your Geokall Mobile™ eSIM/SIM in any country. It does not matter whether you are in the US, UK, Germany or any other country, you decide on the outgoing Caller ID when using your Geokall Mobile™ eSIM/SIM. To set your Outgoing Caller ID, kindly log onto your Geokall Mobile™ eSIM/SIM Control Panel and select the Outgoing Caller ID and then click the “Save Settings” button.
Outgoing Caller ID (CLI): Block Caller ID (CLI): Use UK Number
You can also block your Outgoing ID if you wish.
Log into your SIM Control Panel and have your settings configured and click the “Save Setting’ button. That is all.
The Geokall Mobile™ UK or US Number is a real International Mobile Subscriber Identity (IMSI) and not a Direct Inward Dialing (DID) Number.