FAQ
Explained Answers to Frequently Asked Questions (EAs-FAQs)
1a. Global eSIM Technology & Questions
1b The Global eSIM/SIM
2. Call Features
3. eSIM/SIM Features
4. Handset Compatibility and Displays
5. Triple Punch SIMs for Unlocked GSM iPhones, iPads, Pixel, Samsung other Smartphones and Tablets.
6. Global WiFi Subscriptions
7. Our Offices and Customer Service Telephone Lines
8. Others - Retail Shop
1. Global eSIM Technology & Questions
Q1a. What is eSIM and how is it!
eSIM is an embedded SIM or virtual SIM that is provided by a network provider and enabled for DATA only service or DATA, VOICE & SMS services. It functions the way physical SIM works but the difference is the deployment of the eSIM into a Device (Smartphone/tablet/Smartwatch/laptop, etc.) and other devices that support eSIM and some issues of device attachment of the eSIM. It does not need any physical SIM insertion into your SIM compartment like the way a physical SIM is inserted physically into a device. It is installed (virtually inserted)/downloaded automatically into your smartphone/tablet/Smartwatch/laptop by scanning a QR (Quick Response) Code or by typing in an activation code. provided by your network provider. You can also install and activate the eSIM through an Activation Code you may receive from your network provider.
Q1b. Geokall Mobile™ eSIM/SIM
The Geokall Mobile™ eSIM/SIM is a Global Roaming eSIM /SIM with a Global Coverage on 3G, 4G & 5G (the latter depending on availability and device compatibility) networks in 200+ countries. Geokall Mobile™ eSIM/SIM is enabled for Data service and/or Data, Voice, and Text services. Geokall Mobile™ eSIM/SIM is also enabled for VOICE call (Outgoing and Incoming), SMS, MMS and Social Media Call and Chat through any of the communication mobile apps (such as WhatsApp, Messenger, Telegram, Truecaller, Viber, WeChat, Skype, Whoscall, Tiktok, etc.) installed on your Smartphone/Tablet/ Device.
The Geokall Mobile™ eSIM/SIM as Global Roaming eSIM/SIM could be used virtually anywhere in the world as its covering is 200+ countries including the USA, UK, Canada, Mexico, Brazil, France, Germany, Italy, Spain, Switzerland, Australia, New Zealand, Japan, Malaysia, China, India, Thailand, Indonesia, Philippine, South Africa, Kenya, Nigeria, Ghana, Saudia Arabia, UAE and several other countries.
The Geokall Mobile™ eSIM/SIM could easily be mapped with Phone Numbers (known as DIDs) from 60+ countries which you could use to place and receive calls on the phone number mapped to it the eSIM/SIM. You can also add additional phone numbers from various countries or Local Phone Numbers to the Geokall Mobile™ eSIM/SIM from more than 60 countries including the United States, Canada, Mexico, Brazil, the United Kingdom, France, Germany, Ireland, Spain, Italy, Switzerland and most of Europe, Australia, New Zealand, Japan, India, China, Malaysia, Indonesia, Pakistan, Thailand, and several other countries.
Q2. How is the eSIM delivered to me after I have ordered/subscribed?
Once your order for the Geokall Mobile™ eSIM via our automated eSIM Signup Script, your eSIM QR Code along with your its eSIM ICCID number, eSIM internal MSISDN number, your username and default password and Login URL link will be delivered to the email address you used in place the order for the eSIM. The eSIM QR Code will be available in your eSIM Account Self-Care Portal once you log in using the login credentials you will receive after signing up. Right in your eSIM Account Self-Care Portal, you could download the QR Code and scan the QR code with your smartphone/tablet/device and it will install automatically on our phone within a few seconds.
Q3. How long does it take for me to receive the eSIM after I have ordered it successfully?
Q1a. What is eSIM and how is it!
No Shipping Requirements. The Geokall Mobile™ eSIM QR (Quick Response) Code will be waiting for you in your newly created eSIM Account Self-Care Portal once you have signed up and it takes less than 10 minutes for you to complete the ordering process. You can scan the QR code with your smartphone/tablet/device and the eSIM will auto be installed on your Smartphone/Tablet/Device. For some reason, if you have difficulties or encounter some technical issues in accessing your eSIM Account Self-Care Portal after successful order, you can contact Geokall Mobile™ Support Team for manual delivery of Geokall Mobile™ eSIM/SIM QR Code to your email. The manual process in delivering the eSIM QR Code to your email may take 12-24 hours for configuration; setup and delivery of the eSIM QR code to you from the time you successfully place the eSIM order. We have easy-to- install-and-up and ready for use User Guides for the Geokall Mobile™ eSIM/SIM eSIM.
Q4. What are the global rates (DATA, Voice & SMS) for the eSIM?
The Rates are the same with the physical SIM and are available on our website.
Q5a. What happens if I lost my phone, have it stolen or damaged, how I get an eSIM replacement?
Yes. You will request a new eSIM QR Code and we will send to you and migrate/swap your account details (including the phone number/s) in your previous eSIM to the new eSIM so you can use it with a new device.
Q5b. Can I use my eSIM on more than one device? Smartphone, Tablet, Smartwatch, and laptop?
No. The eSIM technology only allows an eSIM could be used in only one devices type because the eSIM profile will be attached the Device permanently with the Device EID.
Q6. What phone number will be assigned to my Geokall Mobile™ eSIM/SIM?
During signing up for the Geokall Mobile™ eSIM, you have the choice to select a phone number from any of the available 60+ countries with narrowing down to the selection of the state/region/province code and telephone number and that phone number will be mapped to your eSIM. If you want additional or more phone numbers to be mapped to your Geokall Mobile™ eSIM, you will need to request such by contacting Geokall Mobile™ Support Team.
Q7. Can I have more than one eSIM on my phone?
Yes, you can have more than one eSIM and up to 20 eSIMs provided by various networks installed in your phone, but you can only use one eSIM at a time or two eSIMs at a time if your phone is a dual-eSIM supported phone and you can switch from one eSIM network provider to another eSIM network provider installed in your phone.
Q8. Does the eSIM enabled for DATA, Voice & SMS or only DATA Roaming?
The Geokall Mobile™ eSIM is enabled for DATA service and enabled for Data, Voice, and SMS.
Q9. Can I port my phone number to the Geokall Mobile™ eSIM/SIM?
Yes, the number portability feature is enabled for our eSIM or SIM. But you have to check with your current provider if such is allowable. However, note that there are some requirements for number portability. You can have more than one, two, three or more eSIMs network providers installed on your phone. So, you can also decide to keep your current provider and have Geokall Mobile™ eSIM installed on your phone.
Q10. My Smartphone supports both physical SIM slot and eSIM, Can I use both?
Yes, you can have your physical SIM inserted into your Smartphone and also have an eSIM installed in your phone. You can also use any of the network providers – your current provider and the eSIM network provider at any time, but you have to switch from one network to the other when using to place a call, send text and browse. However, you can have priority use in each network in your phone. For example, calls and SMS using your current network provider while for DATA, your eSIM network provider or vice versa.
Q11. Is there any monthly, quarterly, yearly, or roaming fee for the eSIM?
No. Not at the moment with Geokall Mobile™ eSIM/SIM. If there are any changes to this, we will inform all our subscribers accordingly via the email addresses we have on file for their eSIM account with us. However, note that DID Phone Numbers active in your Geokall Mobile™ eSIM/SIM Account do have monthly DID fee payment from £1.20 to £15 monthly fee.
Q12. What is the cost for ordering/subscribing for the Geokall Mobile™ eSIM/SIM?
The Geokall Mobile™ eSIM is £10 while that of the Geokall Mobile™ physical SIM Card is £13 + Shipping and handling cost, depending on the destination country.
Q13. Can I cancel my eSIM order/subscription at any time and request a refund?
Yes, you can cancel your eSIM order within 7 days from the date of your order/subscription while that of the physical SIM Card, you can cancel your order within 30 days from the date of ordering, and return the SIM Card and request for a refund and your refund will be issued to you if you have not started using the eSIM or not delivered to you within our delivery timeline. Please note there is a cancellation, return and refund procedure for both the eSIM and physical SIM Card. For more information on our cancellation and refund policy, see our Cancellations, Returns and Refund policy link.
Q14. What are the global DATA, Voice, and SMS rates of the eSIM or SIM?
They are the same with our physical SIM. The difference between the physical SIM and eSIM is the deployment method into a Smartphone/Tablet/Laptop or any device that supports eSIM. Physical SIM is inserted physically into a SIM slot in a Smartphone or device while eSIM is virtually inserted (installed) on a Smartphone via QR code.
Please see the full list of devices attached. Click below:
Q15. What are estimated delivery timelines for the Geokall Mobile™ eSIM and as well as the Geokall Mobile™ physical SIM Card?
The following are estimated delivery times specifically for the Geokall Mobile™ eSIM and the Geokall Mobile™ physical SIM Card?”
Q16. Why is the Geokall Mobile™ eSIM/SIM called Global?
Because it is specifically designed for global use in200+ countries with zero roaming charges and free incoming calls in 120+ countries with the Geokall Mobile™ Softphone unlike local SIMs that are designed mostly for affordable local use but very expensive global use, high roaming charges and limited global coverage when traveling abroad.
Q17. Is the Geokall Mobile™ eSIM call rate lower than most local SIMs call rates when traveling abroad?
Yes!
Q18. What advantages are the Geokall Mobile™ eSIM/SIM compared to Local SIMs in terms of doing business international apart from using the SIM for traveling abroad for vacation, conferences, and other purposes?
With the Geokall Mobile™ ) eSIM/SIM DID Phone Numbers, whether the UK, US or other country DID local phone number mapped to your Geokall Mobile™ eSIM/SIM, you can create a very local presence in the country of your business partner and provide them with your Geokall Mobile™ phone numbers having their country telephone dialing code and even specific state/city/area telephone codes if you subscribe for a DID local phone number for that state/city/area. With this, they would feel more comfortable to call your Geokall Mobile™ and/or DID local telephone number in their country as they may not need to pay a long-distance fee for calling your local phone number if they are on a monthly plan with their telephone network provider as with most businesses in the United Kingdom. With the Geokall Mobile™ eSIM/SIM and/or the DID local phone number subscription, you could have virtual and even physical offices in more than 20 countries worldwide and have local phone numbers subscribed in those countries and you could either integrate and map all these numbers with your Geokall Mobile™ eSIM/SIM or any regular phone number (if your local provider have such features for your phone plan) so you can answer and place calls from and to your business partners from one location anywhere you are in the world. Your office/s moves with you especially with your Geokall Mobile™ eSIM/SIM, and this is possible with the Geokall Mobile™ eSIM/SIM.
Q19. Can I personalize my recorded voice to be used as my voicemail in my Geokall Mobile™ eSIM/SIM?
Absolutely Yes! You can record your own voice message in your Geokall Mobile™ eSIM/SIM for your callers to drop a voicemail if you are not chanced to pick up incoming call or your phone is switched off. This gives your caller confidence that he/she really called your line, heard your voice, and dropped a message. And of course, you can easily later retrieve and listen to voicemails from your email address registered with your Geokall Mobile™ eSIM/SIM Account free of charge or you can retrieve and listen to your voicemails directly from your Geokall Mobile™ eSIM/SIM at an affordable cost.
Q20. Can I forward my Geokall Mobile™ eSIM/SIM number(s) to ring on my local telephone number from another network and can this feature also available for forwarding my local telephone number/s from another network to ring on my Geokall Mobile™ eSIM/SIM?
Yes! You can easily forward your Geokall Mobile™ eSIM/SIM number(s) to any local telephone number(s) provided by any network. However, you could also forward your local telephone number(s) from your local network provider to Geokall Mobile™ eSIM/SIM. Please, check this feature with your local network provider because it seems some local network providers have the call forwarding feature disabled for their subscribers.
Q21. Geokall Mobile™ eSIM/SIM has data (internet) access?
Yes! The Geokall Mobile™ eSIM/SIM has data (internet) access in most countries where we have coverage. However, data coverage is not available in some countries, especially countries with low charges for internet usage. We concentrate on countries with high charges for internet usage to make it cheaper for our customers traveling to those countries to use the internet at affordable rates!
Q22. Do you have separate airtime credit accounts for voice, sms, web and data?
No! We only have one airtime credit account for all platforms. All you have to do is to switch over to data access and once done, switch back to the voice platform which comprises voice, sms and web call. Any data access usage, credit will be deducted from your main account just as credit is deducted from your main account when you place a call, send a sms or initiate a web call.
Q23. How do I access my Geokall Mobile™ eSIM/SIM account? Do I have to contact or call Geokall Mobile™ eSIM/SIM for any CDR (Call Data Records) or Call history (both outgoing and incoming calls, data usage and text services history) and other details?
Not necessary! During signup for the Geokall Mobile™ eSIM via Geokall Mobile™ eSIM Signup Script on our website, once you have successfully completed the process, you eSIM Account ID (Username and Password) will be sent to your email automatically, which you will use to have full access to your Geokall Mobile™ eSIM/SIM account online on 24/7 basis to check and see calls (outgoing & incoming) history, airtime purchase history, missed calls, sms history and other features. You can fully and conveniently manage your account online.
Q24. How do I order the Geokall Mobile™ eSIM/SIM?
You can order the Geokall Mobile™ eSIM/SIM online at (Reseller website) eSIM/SIM. You can also see more features and details about the Geokall Mobile™ eSIM/SIM at (Reseller website)
Q25. Do you require my ID for ordering the Geokall Mobile™ eSIM/SIM?
Normally, there is an online form you would complete, and this form contains most of the information we require in order for the Geokall Mobile™ eSIM/SIM. However, for some residents/citizens of some countries/jurisdictions, you may be required to submit a valid photo ID copy when ordering the Geokall Mobile™ eSIM/SIM because of government regulations and for also for the local DID phone numbers for some countries, you may also be required to submit/upload online a valid photo ID either during ordering or you will be asked to submit it later. And note that in such countries/jurisdictions, you will start using the Geokall Mobile™ eSIM/SIM phone number/s after the verification process is complete, which may take 3 business days to 10 business days or more for approval, depending on how slow or fast the government regulatory agency will handle the request Geokall Mobile™ will send to them.
Q26. Why should I subscribe, order, and use the Geokall Mobile™ eSIM/SIM whereas I can subscribe, order, and use a SIM provided by my local network in my country?
Good question! The Geokall Mobile™ eSIM/SIM is not a local SIM provided by a local network. The Geokall Mobile™ eSIM/SIM is a Global Roaming eSIM/SIM for global use when you travel abroad from one country to another or to multiple countries for business, conferences, vacations, or pleasures. The issue here is beyond just having a SIM to travel abroad but the cost of roaming, cost in calling, cost in receiving calls, voice clarity, easy access to manage SIM account, call forwarding, reading of voicemails, etc. If you are a traveler whether frequent periodic or occasional, you would know the importance of a personal mobile phone when you arrive at the airport to call someone to pick you at the airport, to place a call to your intended host, to place a call to your loved ones and family members, friends and business associates all at affordable outgoing calls, free incoming calls so you do not need to sms the person that you would call back due to high cost of receiving calls on your local network phone abroad, voice clarity and very wide coverage and without high phone bills; by all standards the Geokall Mobile™ eSIM/SIM is all what you need! You will be in constant touch with your loved ones, friends, and business associates anywhere you are in the world with the Geokall Mobile™ eSIM/SIM.
When discussing low cost of use and worldwide coverage with the use of Geokall Mobile™ eSIM/SIM; let’s assume you have your Geokall Mobile™ eSIM/SIM and your friend has a local network phone and both of you are traveling to the United Kingdom and to the United States and to Canada and to Australia and to Hong Kong and back to your country for a period of just 30-60 days, you will be surprised that your friend with the local network would be billed sometimes high charges for receiving calls when both of you arrive in the UK while with the Geokall Mobile™ eSIM/SIM), you will receive free incoming calls; and then to the United States, you will still be receiving free incoming calls while your friend would not, he/she would be billed by his local network provider for receiving calls; and then to Canada, the story continues from Canada to Australia to Hong Kong and back to your country of origin. You will enjoy free incoming calls with the Geokall Mobile™ eSIM/SIM while your friend will not!
This does not even consider the cost of outgoing calls, both of you will place with the different networks. You will have lower outgoing calls than those of your friend with the local network. Assuming if when you get to Hong Kong and you decided to visit more one or two countries, you will be surprised that your friend may not be able to receive and/or place calls in those additional one or two countries because his local network providers does not have coverage in those countries but with Geokall Mobile™ eSIM/SIM you can be assured of receiving calls and placing calls because the Geokall Mobile™ eSIM/SIM coverage is virtually worldwide. In terms of savings in dollars, you will save up to $1500 with the Geokall Mobile™ eSIM/SIM) while your friend may accumulate a telephone bill of more than $2500 when both of you return to your country back from your overseas trip. Now, just in 30 days globe-trotting, see the cost savings and cost accumulation; consider a 180-day globe-trotting? No person no matter his or her financial situation, wealthy, rich, average, poor would want to save the next one (1) dollar instead of just wasting it. And we are sure you would like to do the same!
Q27. What happens if I misplace or lose my Geokall Mobile™ SIM? Can I re-order for a replacement SIM with the exact phone number for the previous SIM to be integrated with the new SIM?
Yes! If you lost or misplaced your Geokall Mobile™ SIM, you can order for a replacement SIM (free of charge) but shipping and handling cost would be paid by you. And we could port your old Geokall Mobile™ SIM phone number to your new SIM as well as your airtime credit balance, call transactions of your old SIM into your new SIM account. However, please note that the process of porting your old number to the new SIM may take little time as we have to put a formal request and wait for approval, etc. and then begin the porting and integration process. The other option if you do not have the patience is to order a new SIM with a new UK number instead of the old. This does not take time apart from waiting for the shipment containing the SIM to arrive at your destination. The activation process takes 3-5 minutes for your SIM to be up and running.
Q27. A. Does Geokall Mobile™ SIM incorporate SMS and MMS features and do such work well?
Generally speaking, your airtime credit purchased and loaded does not expire as long as your SIM is valid.
Q27. A. Does Geokall Mobile™ SIM incorporate SMS and MMS features and do such work well?
Presently, the Geokall Mobile™ SIM has an SMS feature where you can send and receive an SMS anywhere you are in the world. However, note that SMS transmission between a GSM network and a CDMA network may sometimes become unsuccessful. This is not a Geokall Mobile™ problem but a general GSM and CDMA networks’ problems. But SMS between any or multiple GSM networks goes well. For the MMS feature, we are looking at incorporating this feature into the SIM soon and once incorporated, this feature will automatically be integrated and pop up in your Geokall Mobile™ SIM.
Q28. Can I use the Geokall Mobile™ SIM in my iPad, iPhone, and other tablets?
Absolutely Yes! As long as the device has a SIM compartment whether for a standard (mini), micro or nano GSM SIM. The Geokall Mobile™ SIM Card is a Triple Punch SIM Card, meaning the SIM can automatically fit into a mini, micro, or nano SIM compartment of a phone or tablet. There is a clear but faint line marked to differentiate a nano SIM size from the micro-SIM size and from the micro-SIM size from the mini (regular) SIM size in the SIM Card. You can see these lines clearly when you look at them from the back of the SIM, though you can see it as well at the front of the SIM. Depending on your phone or tablet SIM compartment type, carefully punch out the SIM from the faint line surrounding the golden chip area on the card to get the nano SIM size to be inserted into a nano SIM phone or tablet or carefully punch out the line sounding the micro-SIM to produce the micro-SIM and insert into your phone or tablet.
Q29. What about those of us who are seamen, sailors, yachtsmen and women and offshore platform workers, can we use the Geokall Mobile™ SIM to receive and place calls to our loved ones, business associates and friends from our base or from the sea?
Yes! The Geokall Mobile™ SIM is a Mobile Seal SIM (Sea, Air and Land) Mobility SIM, which means it works when on the sea, in the air and on land and it works on those offshore platforms and regions according to the country/region it is situated. You will also receive free incoming calls when on any of those offshore platforms as long as the country/region has free incoming calls. This is also applicable to our low outgoing call rates when on those offshore platforms in accordance with the country/region.
Q30 & Q31. What are the methods of payment for the initial Geokall Mobile™ Smart SIM Order & Airtime /Credit, continuous or periodic airtime purchase or top up for the SIM?
30 & A31. By any of the following methods:
* Digital Currencies (Crypto Currencies)
You can use Bitcoin eWallet or other Crypto-curreny eWallets such as Litecoin or Ether by sending the amount in bitcoin, litecoin or ether value to order for a new Geokall Mobile™ Smart SIM, purchase Airtime or Credit for the Smart SIM (and continuous airtime purchase for the SIM) and other for all other Geokall Mobile™ products and services at our Online Store.
* Credit Card
You can use your Credit Card value to order for a new Geokall Mobile™ Smart SIM, purchase Airtime or Credit for Smart SIM (and continuous airtime purchase for the SIM) and other for all other Geokall Mobile™ products and services at our Online Store.
* Redeeming a Coupon Code
You can also use a (promotional) Coupon Code to value ordering for a new Geokall Mobile™ Smart SIM, purchase Airtime or Credit for the Smart SIM (and continuous airtime purchase for the SIM) and other for all other Geokall Mobile™ products and services at our Online Store.
* Redeeming your Reward Points
You can also use your Reward Points accrued to value to order for a new Geokall Mobile™ Smart SIM, purchase Airtime or Credit for the Smart SIM (and continuous airtime purchase for the SIM) and other for all other Geokall Mobile™ products and services at our Online Store.
* Social Media Referral Points
It may be possible your referrals made through social media could be converted to points and then to money accrued to you which you could use to value to order for a new Geokall Mobile™ Smart SIM, purchase Airtime or Credit for the Smart SIM (and also continuous airtime purchase for the SIM) and other for all other Geokall Mobile™ products and services at our Online Store.
Q32. I do business international and have business partners, customers and contacts in various continents worldwide such as the USA, UK, France, Germany, Netherlands, China, India, South Africa, Taiwan, etc., what use, and advantage would the Geokall Mobile™ be over my local mobile network provided by my local telecom company?
. If you have or do business across the globe, then the Geokall Mobile™ and its DID (Local Telephone Numbers) & 800 (Toll Free Numbers) would be best for your businesses. Let’s say you have a business presence directly or indirectly in the US, UK, Germany, Netherlands, China, you can provide your Geokall Mobile™ USA or UK number and/or DID local Telephone numbers for each country to your business partners depending on the country to call you. They are calling you on the local number you subscribed to for their city/state/region in their country, they may not be charged if they have an unlimited monthly plan with their local network provider or even though they may be charged for calling your SIM or DID number, it will be local rates. And if you are unable to answer the calls, they could drop a voice mail for you to retrieve and listen and then call them later. They are not making long-distance calls when calling you and if they are charged by their local network provider without a plan, it is a local call rate and of course this gives them more confident and trust to do business with you. Telecommunications is so vital in any distance or even close business contacts or business relationships that without it [that is, absence of you communicating with your business partners and they are communicating with you via the phone] there may exit a tense form of distrust or lack of confidence in doing business with the other.
Q33. That reminds me! Can I port my local mobile telephone number to Geokall Mobile™ network or port my Geokall Mobile™ number to my local mobile telephone network in my country?
You may be able to port other UK Telephone Numbers to Geokall Mobile™ platform. If this happens, please note that we may not be able to offer you a Free Incoming Call for that UK Telephone Number. We could only offer Free Incoming Call to our own Geokall Mobile™ allocated UK Telephone Numbers. However, you may not be able to port your Geokall Mobile™ UK Telephone Number to other UK Telecoms Network providers.
Q34. Last question; any legal implication for buying the SIM and using it in my country?
No! There are no legal implications for buying and using the Geokall Mobile™ SIM in your country. It is just as buying a cell or mobile phone handset and/or its accessories in any country you travel to as long as the handset is suitable for your use, and you could use the handset in any country you travel abroad to! The answers provided for question #32 above could also clarify question #33. In further clarification, the Geokall Mobile™ is a Mobile Virtual Mobile Network Operator (MVNO) with its regulatory rules somehow different from those of MNOs. Most of the popular local GSM networks in your country are Mobile Network Operators (MNOs) with regulations by their various Telecoms Regulatory Agencies.
2. eSIM/SIM - Call Features
Q1. Placing or Receiving a Call using the Geokall Mobile™ SIM
Please click to download the User Guide and Operational Manual and go through them as they provide you with the formats or processes of successfully placing or receiving a call. The operational manual provides most of the information you need to make use of your Geokall Mobile™ SIM effectively
Q2. Configuring your Geokall Mobile™ Outgoing Caller ID
Please click here to download the manual on how to configure your Geokall Mobile™ Outgoing Call ID. This manual provides you with information on how to set your Outgoing Caller ID to show your Geokall Mobile™ UK or US number no matter the country you located with the SIM and no matter your SIM Profile. So, you decide whether you want your US number to show on all your outgoing calls or whether you want your UK number to show on all your outgoing calls. On how to configure your Outgoing Caller ID information is available in the User Guide - Global Smart eSIM-SIM - User Guide - OUTGOING CALLER ID CONFIGURATION
Q3. Configuring and personalizing your Geokall Mobile™ Voice Mail.
Yes, you can configure a Voice Mail for your eSIM or SIM. Contact us for further information on how to get this done as long as your device supports such feature.
Q4. Softphone Calls or Web Initiated Call or
The web-initiated call is equivalent to VoIP (Voice over Internet Protocol). It is making a call between any two (or additional) phones by initiating a call from your computer (desktop or mobile). To place a web call: - Log in to your SIM Control Panel or Customer Self-Care Portal.
Click on the “Web Call” button and follow the instructions to place a web call. After you press the dial button, the phone number that you entered as “From” number will ring. Answer the call and you will be connected to the number you are calling.
Q5. Conference Call & Call Recording
You can also make a conference call using the web call which also allows conference call and call recording. You can see the web call rates using the “RATE CALCULATOR” by checking or selecting the “Web Call” circle and then calculate the web call rates for the various countries.
Q6. Call Forwarding
Dual Global Mobile SIM allows Call Forwarding. You can forward calls to your Dual Global Mobile SIM onward to any number worldwide.
Q7. Voice, SMS, Web Call & Data Rates
Click on the “Rates Calculator” link on our home page and then follow the instructions on how to use the “RATE CALCULATOR” to see the Rates!
3. eSIM or SIM Features
Q1. How Do I Activate and Receive My Geokall Mobile™ US Number?
If you wish to have a US number, please, follow the steps below to activate and receive your Geokall Mobile™ US number: Dial *160# using your unlocked GSM phone with the Geokall Mobile™ SIM inserted on it. You will receive a sms within a short moment with your US number. If after a while you do not receive it, then dial 160 and wait for a moment for your US number to be sent to your phone through sms.
Q2. What are the various Short Codes to dial from your Phone with the Geokall Mobile™ eSIM installed or SIM inserted in my Device?
There are various short codes that allow you to see how your Geokall Mobile™ eSIM/SIM, how to configure call forwarding, call divert, voicemail, etc. and also for other functions such as balance check, retrieving your UK and/or US number, etc. You can get a list of these short codes by dialing *171# and you will receive a sms shortly displaying the various short codes. Remember that all the short codes require you to dial the star symbol [*] in front of the short code and a [#] symbol after it. For your convenience, see the short codes below:
187 or *187 – Balance check
Note: 187 or *187 – When you dial 187 or *187 Balance check code, you would receive back an SMS along with your available funds and a link to a simple web page, which would list available short codes below.
160 or *160 - Set Caller-ID - You can dial it as 160*1234567890 OR dial *160*1234567890, where 1234567890 is one of the subscribers DID/LPN numbers. If you have more than one DID phone numbers for mapped to your Global eSIM or SIM, all will show. You receive a text message shortly thereafter displaying all the DID phone numbers mapped to that eSIM or SIM.
142 or *142 – To retrieve a list of DID/LPN phone numbers mapped to the eSIM/SIM
160 or *160 - Setting DID/LPN as caller-ID - it is supported via short codes. An eSIM/SIM subscriber can dial *142 to receive a list of their DID/LPN phone numbers, and then dial *160*<DID/LPN> to set one of those phone numbers as caller-ID.
144 or *144 - Voucher recharge - You can dial it as *144*9876543210 or 144*9876543210, where 9876543210 is the voucher ID.
123*1 or *123*1 - Voicemail on.
123*0 or *123*0 or *125 - Voicemail off.
156 or *156 - Call forwarding. You can dial it as *156*1234567890 or 156*1234567890 to configure call forwarding to 1234567890.
156 or *156 - Call forwarding off. Dial *156 or 156 to turn call forwarding off.
154: *154 – Customer Support Line. Dial *154 or 154 to connect to our Customer Service line from your eSIM or SIM. However, note that this short dialing code may not be available when calling from some regions or countries. Please, contact us to know if this short code is available in your region or country you are located in or calling from.
144 or *144 – Top up eSIM or SIM account balance with a voucher. It should be dialed as *144*<voucher ID> (e.g., *144*123456781234), the latter if the latter is the 12-digit voucher codes.
163: *163 - Bundle subscription and status – This short code dialing to subscribe for a data bundle or to check a data bundle subscription may not be available in some regions or countries. Please contact us to know if you can utilize this short code in your region or country.
DATA access APN: - Go back to the ‘’Settings’’ and tap on the newly installed eSIM (it might be generic name SPN or just as eSIM) and scroll down to the ‘’Access Point Names” or ‘’APNs’’. Some eSIM supported Devices will automatically program and create the APN name which is ‘’fastaccess’’ or ‘orange’’ or ‘’uwap.orange.co.li’’ or ‘’interlop’’ of this Global eSIM. If you did not see ‘’fastaccess’’ or ‘’orange’’ or ‘’interlop’’ APN name, please create an APN ‘’fastaccess’’ and if there is a safe button (depending on the phone type), save it, otherwise once created, it saves automatically.
If you are still having issues, please us an email: support@geokallmbile.com
If you set your SIM Operator Network selection to be “Manual” which may roam only on a particular network, incoming and outgoing SMS including sms for retrieving short codes, call duration, amount spent and balance credit for each call made and sms sent may sometimes delay. In situations as such, you may need to change your Operator Network Selection back to “Automatic”, which would have your SIM eventually receive all pending sms within the last 12-24 hours or so. For help, send us an email: support@geokallmbile.com
PLEASE NOTE: If you dial any of the short codes above and it does not provide you with results on your phone after a while, just dial the short code for the purpose you want without including any of the signs before (that is, the star key) and the sign after (that is, the pound/Hash key).
Q3. Geokall Mobile™ US, Canada, UK, Brazil, France, Switzerland, etc. Phone Number are real phone numbers even though they are described as DID?
The Geokall Mobile™ US Number is a real International Mobile Subscriber Identity (IMSI) and not just a Direct Inward Dialing (DID) Number as they are configured to have the capability of receiving and placing calls with the phone number and they are premium phone numbers.
We have configured our system where you can decide on the outgoing ID (UK number or US number) when placing a call with your Geokall Mobile™ SIM in any country. It does not matter whether you are in the US, UK, Canada, Brazil, France, etc. or any other country, you decide on the outgoing ID when using your Geokall Mobile™ SIM. To set your outgoing ID, kindly log onto your Geokall Mobile™ SIM Control Panel and select the Outgoing Caller ID and then click the “Save Settings” button.
Q4. Expiration of Unused Call Credit in your SIM
Your call credit does not expire as long as your Geokall Mobile™ SIM is valid. Your Geokall Mobile™ SIM becomes invalid if: You do not place or receive a call even for one second or send or receive a sms within 12 calendar months. The SIM invalidity issue due to the above functions are applicable to most GSM networks worldwide, not just the Geokall Mobile™ SIM.
Q5. Current Phone Number Portability
Yes, you can port your current your current Telephone number to the Geokall Mobile™ platform; however, you will need to find out from your current provider if they allow phone number porting out?
Q6. Preference on US number for a particular US State or City number or in other countries?
Yes, you can choose from the DID Phone Number drop down list, a country DID, the state/region/province and city/area telephone code. In most of the Geographical DID Phone Numbers, it will display the full numbers of the DID for you to select the one you want. While for some Mobile DID Numbers, it will display only the Mobile Telephone Code number.
Q7. Compare Cost – Geokall Mobile™ – The Preferred SIM for international travel.
By all standards, the Geokall Mobile™ SIM is preferred to using traditional or local SIMs when traveling abroad. If you take your time to go through the websites for local telephone network providers in your country and check their call rates (outgoing and incoming) when traveling overseas and compare them with the Geokall Mobile™ call rates, you will see that the Geokall Mobile™ call rates are cheaper than all or most of them. The Geokall Mobile™ does not have any roaming charges, no monthly fee, no contract, no before travel obligations, no deposit required, no credit check and many other features that you will prefer having the Geokall Mobile™ SIM when traveling abroad and you would like to recommend it to your family members, business associates and friends.
Q8. Data (Internet Access)
The Geokall Mobile™ Smart SIM is of two types: One has VOICE, SMS, AND DATA (INTERNET), which means with the SIM inserted in an unlocked GSM Phone; you can place and receive a call, send, and receive SMS and also use it for accessing the internet if your phone supports browsing or has browsing features. The Geokall Mobile™ has data service in more than 200+ countries worldwide. To see the data rates, click on “Coverage” in the upper menu bar and then navigate to click on “Global Rates Calculator” on our home page and follow the instructions. The other date SIM is the Geokall Mobile™ Data only Smart SIM, which is specifically, enabled only for DATA access in 254+ countries on 850+ global network partners. Its data rates are cheaper than those of the VOICE, SMS & DATA Smart SIM. You can also navigate this coverage and access the DATA only SIM under “Coverage” on our homepage.
Q9. SIM Replacement
Please click on “GSM Terms of Services & Policies” link for the Geokall Mobile™ SIM Replacement issue under item #11: ‘Replacement of Lost or Defective SIM.
Q10.Returns & Refunds
Please click on “Cancellation, Return & Refund Policy” link or “GSM Terms of Services & Policies” link for the Geokall Mobile™ SIM on our website: www.geokallmobile.com and also our Cancellations, Returns and Refund Policy.
Q11. Termination, Suspension of SIM Account & SIM Accounts deemed Inactive.
Please click on “GSM Terms of Services & Policies” link for the Geokall Mobile™ SIM Termination, Suspension of SIM & SIM Account deemed Inactive.
Q12. GSM SMS vs CDMA SMS – Sending and Receiving SMS with the Geokall Mobile™ SIM
Please click on ‘Operational Manuals’ to see more information on sending SMS between GSM and CDMA networks. However, note the following:
SMS Service - GSM SMS vs CDMA SMS
Geokall Mobile™ SIM functions using the Global System of Mobile Communications (GSM) system – which is adopted by the vast networks operational worldwide. The Code Division Multiple Access (CDMA) system is used by networks in the USA and in some other countries worldwide.
Sending Short Message Service (SMS) between the GSM and CDMA networks is not always possible, though some networks may be able to translate between the GSM and CDMA. An SMS delivery or receipt between a GSM network and a CDMA handset may not be possible in some networks because of two differing systems which are not the fault of Geokall Mobile™ SIM. But that of the two differing systems [GSM versus CDMA].
4. Handset & Phone Compatibility and Displays
Q1. What do you mean by Locked and Unlocked GSM Phones/Handsets?
A Locked GSM Handset or Phone is a phone or handset that is locked by a system of coding to a particular network [whether a GSM or CDMA] only to be used by that network. No other network can use that phone or handset if it is locked to a particular phone or handset. To use a locked phone or handset with other SIM or network, you would need to unlock it by decoding the system. An Unlocked GSM Handset or Phone is a handset or phone that can be used with any SIM or could be configured with any network without any need of decoding the locked system of the phone.
Q2. How do I know that my handset or phone is locked if I tried to use it with the Geokall Mobile™ SIM?
When you insert the Geokall Mobile™ SIM into the handset or phone, it may register or pick up a network and may even show you the SIM Profiles: Automatic, USA, Prime & Global, it will not allow you to place or receive a call. It will indicate on your screen terms as such: ‘Barred”, “Not Allowed”, “SOS” Message, “Invalid SIM”, “Emergency Calls Only”, etc. If you notice such and have difficulty placing or receiving calls, then it might be your phone or handset is locked. If you experience such, please contact our support team at: support@geokallmbile.com with the handset or phone information.
Q3. Configuring and personalizing your Geokall Mobile™ Voice Mail.
Yes, you can configure a Voice Mail for your eSIM or SIM. Contact us for further information on how to get this done as long as your device supports such feature.
Q4. Softphone Calls or Web Initiated Call or
The Geokall Mobile™ SIM works well, you must insert it into an unlocked GSM phone for the phone to work. If your phone is locked, it may not work with the Geokall Mobile™ SIM. To use the SIM properly, you will have to purchase an unlocked GSM phone or have your handset unlocked.
We have recommended some unlocked GSM Phones on our website; please click on “Coverage” link on our website: www.geokallmobile.com and navigate to Handset or Phone Compatibility’ link on the home page on our website for more info.
Unlocking your GSM Handset or Phone
To unlock your GSM handset or phone and use with the Geokall Mobile™ SIM or any other network SIM as well, you would need to call your phone network provider to provide you with a code to unlock the phone you bought from them as a bundle.
If this might be a problem especially if you are no more using their network and you wish to use the locked GSM Phone you purchased from them with another SIM, click on any of the links of “GSM Phones Unlocking firms below and follow instructions provided by them unlock your GSM handset. You may be charging a little fee by them. Please, note that Geokall Mobile™, its employees, agents, representatives, or subsidiary firms would not be held responsible for any mistake or incomplete action or unsuccessful result as a process of subscribing to the services of such third-party agents or firms. You agreed to do this in your own decision as we are not to be held liable for any inaction or poor performance of the services of any third-party agents or firms.
5. Triple Punch SIMs for Unlocked GSM iPhones, iPads, other Smartphones and Tablets
The Geokall Mobile™ Triple Punch SIM Card is now available which will work for both iPhones & iPads and as well as every other standard GSM phones.
6. Global WiFi Subscriptions
Global Unlimited WiFi Access is an unlimited Global WiFi [internet] access provided by Global WiFi Network providers in partnership with Geokall Mobile™. It has coverage in 100+ countries and have more than 50+ million hotspots locations worldwide across various platforms – Airlines, Airports, Cruise lines, Seaports, Trains, Hotels and Convention Centers, Office complex and residential buildings, stadiums, and cities. The Geokall Mobile™ Global Unlimited WiFi access is available monthly (30-day pass), quarterly (90-day pass), bi-annually (180-day pass) and annual passes (365-day pass). The Geokall Mobile™ Global WiFi is accessible via Android, iOS, Windows, and Blackberry devices. We are working on providing such access via laptops and other devices.
7. Where is your office(s) located?
7a.Q1. Where is your office(s) located?
Our office is based out of (UK) or applicable jurisdiction city and state and country) serving the US Continental, the United Kingdom, and international destinations..
7b.Q2. How can I reach your Customer Service Telephone lines?
While we did in the past have dedicated live telephone lines on 24/7 basis for our global customers - from all parts of the world that do call for sales and technical questions and we pay sums of money to these outsourced Live Telephone Answering Global Services; this drained a huge sum of our gross profits. After some years of offering such services, we decided to stop it and started attending to all our new and current customers globally in providing 24/7 Online Support for both Sales and Technical Questions and Queries and thus eliminated whatever temptation of passing the cost of such live telephone answering services to be borne by our customers and still maintain the affordability and competition of all our telecoms global free roaming products and services in the market place.
For Sales inquiries, you can send us an email to: sales@geokall.com
For Support questions, send us an email to: support@geokallmbile.com
However, our Customer Representatives sometimes do place calls to a customer anywhere in the world if the need be for some [Know Your Customer] KYC requirements and at most cases, if a technical issue is to be attended upon provided the customer is not able to check emails or having difficulties in accessing the internet at the moment. This is an emergency case, calls are being made, but for other cases, to call a customer to resolve sales or technical support questions, a call schedule has to be made in advance by our Customer Support Team.
8. Others - Retail Shop
Our offices in the ( in the United Kingdom or applicable jurisdictions’ cities, states, and countries) are not a walk-in office neither do we have a retail shop in the UK where you could walk in and purchase the SIM. However, we would soon be partnering with a nationwide Brand Telecoms and Technologies Retail Stores where one can walk-in and purchase the Geokall Mobile™ Smart SIM or any of its products. But for the present, our business is an online business, and all orders are made over the internet on our website, and we ship the SIM physically from our (UK or applicable jurisdiction country/ies) and International Shipment Centers for all (UK or applicable jurisdiction country/ies) and International Orders.