Geokall Mobile™ shall be the company name or a Doing Business As ‘dba’ or a trade name of a parent company. In this Terms of Use and Services, SIM can mean either an eSIM or a physical Smart SIM or a combination of both – eSIM/Smart SIM.

1a). Geokall Mobile™ eSIM and Smart SIM & Airtime/Credit Purchase, Usage and Airtime consumption 

1b). Cell Phone & Accessories – Cell Phone & Accessories

1c). Our Reserved Rights of inability to ship Unavailability of Bonus Cell Phone Accessories & Products

1d). Global WiFi Roaming Plans

1e). Geokall Mobile™ Plans

1(f) Payment Methods & KYC Procedures

2. Services
3. Warranty
4. Terms and General Conditions
5. Downloading
6. Prohibited Activities
7. Pricing
8. Returns/Refunds
9. Cancellation/Return/Refund Policy
10. Geokall Mobile™ eSIMs/Smart SIMs
11. Replacement or Lost of Defective SIM
12. Pictorial Representation
13. Shipping & Handling
14. Termination
15. Governing Laws
16. Registered Office

1a). Geokall Mobile™ eSIMs & SIM Cards & Airtime/Credit Purchase, Usage and Airtime consumption: 

If the Geokall Mobile™ eSIM & Smart SIM listed in this website and associated websites is defective or dead upon arrival, due to unforeseen circumstances resulting in the malfunctioning of the Geokall Mobile™ eSIM & Smart SIM Card, which is very unlikely in most circumstances; you may return the SIM Card within 30 days of receipt as long as the SIM is in the same condition in which it was received. Exception is that of Geokall Mobile™ Airtime/Credit Purchased. Return/Refund Policy of Airtime/Credit Purchased for use is indicated somewhere down this document.

1b). Cell Phone & Accessories – Cell Phone & Accessories:

If any of Geokall Mobile™ Cell Phone & Accessories listed in this website and associated websites is defective or dead upon arrival due to unforeseen circumstances resulting in the malfunctioning of the product which is very unlikely in most circumstances; you may return the product within 30 days of receipt as long as the product is in the same condition in which it was received. 

1c). Our Reserved Rights of inability to ship Unavailability of Bonus Cell Phone Accessories:

Please, note that bonus products could be discontinued at any time without prior notice and once discontinued, we have no obligation whatsoever to refund any customer any money for the value of any or all the bonus products given out free with the order of the Geokall Mobile™ Smart SIM. Your Geokall Mobile™ eSIM or Smart SIM may come with or without the bonus products. For refund policies, please see our website for details.

1d). Global WiFi Roaming Plans

The Global WiFi internet access provided by Geokall Mobile™ in partnership with network providers globally indicated in this website and associated websites may have some limitations or restrictions or may not be accessible in some areas, platforms or locations or even some in countries due to governmental regulations in some or those jurisdictions or may have some network disruptions due to unforeseen circumstances or inability of our major or one of our global WiFi network providers, which rarely occur, you agree not to hold Geokall Mobile™ or its partner network provider responsible and you may continue using the WiFi access in other hotspots locations where access is available during the validity duration of the voucher code. You may not be compensated or have your Global WiFi subscription payment refunded if there are some recorded successful WiFi access transactions recorded in the voucher code statement. However, you may be compensated or have your Global WiFi subscription payment refunded if you were unable to access the WiFi internet in any of the hotspot locations worldwide within 7 days for a 7-day pass, 30 days for a 30-day pass, 90 days for a 90-day pass, 180 days for a 180-day pass or 365 days for a 365-day pass. The voucher code sold to you would provide an automated transaction history of the code for the validity duration the WiFi internet was access successfully or not across the various hotspots locations and networks you roam on globally.

1e). Geokall Mobile™ Plans

You agree to make use of the Geokall Mobile™ plan subscribed for with the recommended/compatible device(s) to effectively enjoy the Geokall Mobile™ plan. If the inaccessibility of any of the Geokall Mobile™ plans subscribed for (during validity duration of the subscription) emanating from your end due to your inability to make use of the recommended compatible and/or specified phone handset or tablet or desktop, Geokall Mobile™ nor its parent organization or other divisions would be held responsible and there would be no refund of the subscription fee for that month or plan neither the initial set-up fee paid for the account. Geokall Mobile™ may not be held responsible if you were unable to access any of the Geokall Mobile™ plans ( Toll Free Numbers, Local Telephone Numbers, etc.) after subscription payment in any of the coverage countries or you were unable to access or make use of the telephone numbers due to technical issues or problems emanating from our end. However, in such circumstances, you may be refunded the subscription fee, less any initial set-up fee. 

1(f). Payment Methods & KYC Procedures

 Payment Methods:

We accept major credit cards (Amex, Visa, MasterCard, Discover, and JCB)

 Know Your Customer (KYC) Procedure:

As part of our KYC procedures and as required by our Credit/Debit Card processor acquiring bank for all credit/debit cards processed for first time customers order, we may require (if requested by our payment provider for first time order/sign up customer) that you take a clear screenshot in JPEG, PNG or PDF file of the image of the Credit/Debit Card used in placing your order and send to us via email attachment. The image of the card used should ONLY show the first 6 digits and the last 4 digits, expiry date and your full name on it. You should cover the digits in-between the first 6 digits and the last 4 digits on the card before taking the screenshot with your phone or camera and send to us through our email: sales@geokall.com