Frequently Asked Questions

Q1a. What is eSIM and how is it!

A1a. eSIM is an embedded or virtual SIM that is provided by a network provider and enabled for DATA, VOICE & SMS. It functions the way physical SIM works but the difference is the deployment of the eSIM into a Smartphone/tablet/laptop and other devices that support eSIM. It does not need any physical SIM insertion into your SIM compartment like the way a physical SIM is inserted physically into a device. It is installed (virtually inserted)/downloaded automatically into your smartphone/tablet/laptop by scanning a QR (Quick Response) Code we will provide you with via email attachment. You can also install and activate the eSIM through an Activation Code we will send to you via email attachment.

Q1b. eSIM phone number/s

A1b. The Global eSIM is a UK Global Roaming eSIM with a Global Coverage on 4G, 3G, 2G networks in 200+ countries. It is a DATA Roaming Global eSIM enabled for DATA (Unlimited and Pay As You Browse plans). It is also enabled for VOICE call (Outgoing and Incoming), SMS, MMS and Social Media Call and Chat through any of the communication mobile apps (such as WhatsApp, Messenger, Telegram, Truecaller, Viber, WeChat, Skype, Whoscall, Tiktok, etc.) installed on your Smartphone/Tablet/ Device.

Currently, we have the Global eSIM available only as +44UK Global IMSI MSISDN telephone number profile enabled for DATA Global Roaming and also enabled for Voice, SMS, MMS and Chat. The Global Roaming eSIM available only as +44UK Global IMSI MSISDN telephone

number profile is global and covering 200+ countries including the USA, UK, Canada, Mexico, Brazil, France, Germany, Italy, Spain, Australia, New Zealand and several other countries.

You can also add and map Local Phone Numbers or DID to the Global eSIM +44UK Phone numbers from more than 50 countries including the United States, Canada, Mexico, Brazil, the United Kingdom, France, Germany, Ireland, Spain, Italy, Switzerland and most of Europe, Australia, New Zealand, Japan, India, China, Malaysia, Indonesia, Pakistan, Thailand, and several other countries.

Our Multi IMSI MSISDNs with +44UK & +1US Phone Numbers SIM is currently available with the [plastic] Smart SIM Card.

Q2. How is the eSIM delivered to me after I have ordered/subscribed?

A2 We deliver the eSIM to you via via email and/or link for you to download the QR Code and scanning the QR code with your smartphone/tablet/device and it will install automatically on our phone within some seconds.

Q3. How long does it take for me to receive the eSIM after I have ordered it successfully?

A3. No Shipping Requirements. The eSIM QR (Quick Response) Code will be delivered to you via an URL link to download or via email attachment. You can scan the QR code with your smartphone/tablet/device and the eSIM will auto installed on your Smartphone/Tablet/Device. For delivery after subscription/order, it takes 12-24 hours for configuration; setup and delivery of the eSIM QR code to you from the time of you successfully place the eSIM order. We will provide easy-to- install-and-up and ready for use guide for the eSIM.

Q4. What are the global rate (DATA, Voice & SMS) for the eSIM.

A4.  The Rates are the same with the physical SIM.

Q5a. What happens if I lost my phone, have it stolen or damaged, how I get an eSIM replacement?

A5a.  This is one of the advantages of the eSIM Technology. Just informed us and we will send you a new QR or Activation Code for a new eSIM, but we will have your phone number configured to the new QR or Activation Code before sending to you so you can download, scan, install and active on a new Smartphone or Device. Please, note that this might take up to 12-72 hours.

Q5b. Can I use my eSIM in more than one device? Smartphone, Tablet and also laptop?

A5b.  This is possible if you are using a modem that support such and also we allow tethering with the eSIM as long as you abide by our legal terms and conditions when using the eSIM.

Q6. What phone number is assigned to my eSIM?

A5.  The eSIM comes either with a +44 regulated UK MSISDN (phone Number) or a +1 regulated US MSISDN (phone number), it is a single IMSI while that of the physical SIM is a dual-IMSI (+44UK & +1 US MSISDN phone numbers). However, you can subscribe for a LPN or DID from any of the 60+ countries and map it with your eSIM +44UK phone number.

Q7. Can I have more than one eSIM in my phone?

A7.  Yes, you can have more than one eSIM installed in your phone, but you can only use one eSIM at a time, and can switch from one eSIM MSISDN phone number to another eSIM MSISDN phone number installed in your phone. The physical Dual IMSI SIM comes standard with two phone numbers (UK & US) which you can as well switch from one to the other when using to place calls. You have to designate one eSIM for Data usage and the other eSIM for Voice. You cannot use all the two eSIMs at the same time to receive calls or access DATA. Each eSIM must be assigned to a DATA access or a Voice Access in your Smartphone or Device. However, you can switch the assignment between the eSIMs in your Smartphone or Devices at any time.

Q8. Does the eSIM enabled for DATA, Voice & SMS or only DATA Roaming?

A8.  Our eSIM is enabled for DATA and also enabled for Voice and SMS.  We also have as per the customer requirement to lock the eSIM for only DATA Roaming.

Q9. Can I port my phone number to the eSIM?

A9.  Yes, number portability feature is enabled for our eSIM. But you have to check with your current provider if such is allowable. However, also note that there are some requirements for number portability. You can have more than one, two, three or more eSIMs network providers installed in your phone. So, can also decide to keep your current provider and have our eSIM installed in your phone.

Q10. My Smartphone support both physical SIM slot and eSIM, Can I use both?

A10.  Yes, you can have your physical SIM inserted into your Smartphone and as well have an eSIM installed in your phone. You can also any of the network providers – your current provider and the eSIM network provider at any time, but you have to switch from one network to the other when using to place a call, send text and browse. However, you can have priority use in each network in your phone. For example, calls and sms using your current network provider while for DATA, your eSIM network provider or vice versa.

Q11. Is there any monthly, quarterly, yearly or roaming fee for the eSIM?

A11.  No. Not at the moment. If there are any changes to this, we will inform all our subscribers accordingly via the email addresses we have on file for their eSIM account with us.

Q12. What is the cost for ordering/subscribing for the eSIM?

A12.  Global Cost is $XYZ amount. The includes a $XYZ amount Credit for DATA, Voice & SMS and also includes one-time eSIM activation fee of $XYZ amount and one –time Global Networks Access fee pf $XYZ amount.  Your Smartphone, Tablet or Laptop device to be used with the eSIM must support eSIM and must be unlocked. Some unlocked Smartphones/Tablets/Laptops manufactured in late 2019 and in 2020 support eSIM.

Q13. Can I cancel my eSIM order/subscription at any time and request for a refund?

A13.  Yes, you can cancel your eSIM order within 60 days from the date of your order/subscription the same cancellation with our physical SIM cancellation and a full refund will be issued to you if you have not started using the eSIM or not delivered to you within our delivery timeline. Please, note that our refund procedure and process is the same with our physical SIM, excepting that the eSIM you do not need to return any physical SIM Card, we just initiate the cancellation of your account at our end and have your refund made withn 30 days from the date of cancellation. For more information on our cancellation and refund policy, see our Cancellation, Return and Refund policy link.

Q14. What are the global DATA, Voice and SMS rates of the eSIM?

A14.  They are the same with our physical SIM. The difference between the physical SIM and eSIM is the deployment method into a Smartphone/Tablet/Laptop or any device that support eSIM. Physical SIM is inserted physically into a SIM slot in a Smartphone or device while eSIM is virtually inserted (installed) on a Smartphone via QR code.

Please see the full list of devices attached. This is a partial listing. Click below

Partial Listing of Smartphone and Devices that support eSIM.

 

Geokall Mobile™ eSIM Mobile Plans are:

* Pay As You Go (PAYG) Global DATA, VOICE & SMS Roaming plan

* 7 days Global DATA unlimited Bundle Roaming plan

* Pay As You Browse (PAYB) Global DATA Roaming plan

* 7 days Global DATA unlimited Bundle Roaming plan 

* 14 days Global DATA unlimited Bundle Roaming plan 

* 30 days Global DATA unlimited Bundle Roaming plan

* DATA Bundled with VOICE & SMS plan

Our Mobile plans are enabled for DATA, Voice Call and SMS and covers 200+ countries in global DATA, VOICE & SMS Roaming. At the end a Global DATA unlimited Bundle cycle, you can revert to the normal PAYB plan with topping up airtime credit for your eSIM and uses it for DATA, Voice and SIMS or for DATA only or you can subscribe for another Global DATA unlimited Bundle Roaming plan.

Q15. What are estimated delivery timeline for the Global eSIM and as well as the Physical Global Smart SIM Cards?

A15.  The following are estimated delivery times specifically for the Global eSIM and the Global Physical Smart SIM Cards”

– eSIM

No physical shipping of eSIMs. We deliver the eSIM QR Code file or Activation Code file to your email box. Upon successfully placing an order for an eSIM, you will receive the eSIM QR Code or Activation Code delivered to your email box within 12 to 24 hours with instruction on how to install and activate your eSIM in your Smartphone or Device and subscribe for a Mobile plan (DATA, VOICE and SMS).

– Smart SIM Cards

The following are estimated delivery times specifically for our Physical Smart SIM

* Standard Shipping (USA or applicable jurisdiction country): 3-7days’ delivery

* International Standard Shipping: 7-12 days’ delivery

* Tax [Sales Tax or VAT] Rate is XYZ is only for orders with (US or applicable jurisdiction country) billing address. International Orders with international billing address are exempted from Sales Tax.

* Indicated Shipping and Delivery time are estimates. Product/s may arrive earlier than estimated and product/s may have some delays in delivery due to circumstances beyond the control of the carrier firm such as natural disaster, government security agencies inspection delay, etc. We would let our subscribers, customers and members know if such delays occur.

Q1. What is the Geokall Mobile™ UK/US & Global Roaming Smart SIM all about?

A1. The Geokall Mobile™ UK/US & Global Roaming Smart SIM is a UK/US Global Roaming GSM SIM with a + 44 UK & +1 US Tel numbers in the SIM to place and receive calls in 220+ countries and free incoming calls in 120+ countries worldwide.

What you need is the Geokall Mobile™ Smart SIM – ONE SIM for the whole world! From the airport upon landing, you have access and network with the Geokall Mobile™ SIM to receive call at no cost and place calls at a very low rate.

If you still want to have a local number of the country you wish to travel to, it is possible with the Geokall Mobile™ SIM. Apart from the +44 UK & +1 US numbers that come with the SIM, you can subscribe for a local DID (Direct Inward Dialing) Tel number in that country through the Geokall Mobile™ platform and you use with your SIM! Again, ONE SIM for the whole world. Currently, we have DID Tel numbers available from 60+ countries and in 4000+ cities worldwide. We are constantly adding more DID Tel numbers from other countries. You can get more information on renting a local telephone number (DID) in the country you travel to or planning to travel to in our website by clicking on “Products” link on the homepage and then navigate to ‘DID’

Q2. Once I received the SIM, what do I do?

A2. You cut if off from the SIM card, insert into any unlocked GSM Phone and it will register in our database and you will see receive an SMS telling you your UK number. Also it might show you Profiles (Automatic, USA, Global, Global+, Ultra, Super & Prime). It will be helpful you follow the instructions in the User Guide to guide you properly on how to use your Dual Global Mobile SIM. For the US number, you would need to dial *160# from the phone the SIM is inserted to receive your US number.

Q3. Why do you say “No Network Problem”?

A3. Because the SIM roams on any of the existing GSM networks in the country you are in. For instance, if you switch on your phone with the SIM inserted, after booting the SIM will automatically pick up a network signal of any of the GSM networks available with the very strongest signal in that state/city/town/area in that country. As you move, the SIM automatically detects and selects network with the strongest signal in that area and automatically switches to that network and vice versa without any noticeable effect on the call quality, neither any call (outgoing or incoming) disruption or it will remain on the network it initial picked up if it is very strong after the booting of the phone with the Geokall Mobile™ SIM inserted!

For instance, if you are in an area with a very strong GSM network “A” and as you move or travel to another city or area where the GSM “A” network signal is weak or not even available or no coverage in that area, the Geokall Mobile™ SIM automatically switches to any available strong or average GSM networks signals say, “B”, “C”, “D”, or “E” networks, depending on the number of GSM companies’ networks operational in that country.

Sometimes, if there are few GSM networks in a particular area , you may just need to manually select in your phone and roam on any of the few GSM networks in that area. You can also decide to manually select a network and saved your roaming on that network. Your Geokall Mobile™ SIM never lacks network. It is only and only when ALL THE GSM networks operational in that country are switched off that the Geokall Mobile™ SIM may not be able to pick a network signal to roam on. But such switching off of ALL the GSM networks in a country is very rare. Even though this occurs, then your Geokall Mobile™ SIM is readily much available for use when you travel abroad unlike would be those shot down local GSM networks in that country which may become redundant!

Q4. Why this SIM is called Global?

A4. Because it is specifically designed for global use in 220+ countries with zero roaming charges and free incoming calls in 120+ countries unlike local SIMs that are designed mostly for affordable local use but very expensive global use, high roaming charges and limited global coverage when traveling abroad.

Q5. Does it cost me much to use it in my country like using a local SIM to call and receive calls?

A5. The Geokall Mobile™ SIM is specifically designed for the frequent, periodic and occasional international traveler. The purpose is to cut down roaming charges and reduce high costs for calling and receiving calls when traveling abroad from one country to another for business, conferences, vacations and visit, etc. You would save good money for using the Geokall Mobile™ SIM when roaming the world if you do or intend to place and receive calls frequently, periodically or even occasionally instead of using a local SIM to roam with limited coverage and high calling rates in most countries. It could save you between US$1200 and US$3500 and you would have wide global coverage and call clarity for using the Geokall Mobile™ SIM to roam overseas than using your Local SIM to travel overseas within a period of 6-12 months in a year. By all standards, the Geokall Mobile™ is a good reason why you need it when traveling overseas! Why Geokall Mobile™ does not compete with local network SIMs in placing and receiving calls locally or when placing calls overseas while stationary in your country of residence, the Geokall Mobile™ SIM calling rates may be cheaper when calling some local destination numbers and also when calling some countries overseas from your country of residence. You may need to look up our call rates online using the ‘Rate Calculator’ and compare with your local network call rates locally and when calling some countries overseas. The Geokall Mobile™ DATA usage may also be cheaper than some local networks DATA usage in your country.

Q6. How about outgoing caller ID?

A6. Normally, the Geokall Mobile™ SIM has +44 UK & +1 US numbers, which means two telephone numbers – one a UK telephone number and the other a US telephone number. You can program your outgoing Call ID to either be the + 44 UK complete number or the +1 US complete number. What would show on the phone screen of the party you are calling would be either of the number you program to be your outgoing Call ID no matter the country you are in anywhere in the world! Also, if you subscribe to any of or many or all of the DID telephone numbers, you can as well program your Geokall Mobile™ Call ID to be any of the DID telephone number in that country you have subscribed. You can also receive calls (as long as your Smartphone/Device support it) placed to your DID telephone number no matter the country you are in anywhere in the world.

Q7. Am I charged a monthly or yearly fee or any access charge fee for using the Geokall Mobile™ SIM?

A7. No! You are not charged a monthly or yearly fee for the SIM neither for the UK number nor are the US number and you not charged any access fee for using the Geokall Mobile™ SIM. We have abolished that entire monthly or yearly fee for using the Geokall Mobile™ SIM. No annual SIM renewal fee for the SIM and we have abolished the 60-day rule with the use of the US number of the SIM.

Other Mobile Networks’ SIMs providers will charge you a monthly or yearly fee and the 60-day rule applies to the US number of their SIMs. The 60-day rule requires you should be physically present (or you gave someone) your SIM to use when the person travels to the United States or Canada every 60 days and the SIM registers on a USA soil network or on a Canada soil network. If you are residing in the USA and your SIM registers at least once in every 59 days’ period in a year, you are not subject to this 60-day rule. If you cannot keep to this rule, you will use your US number of the SIM [though you can still get a new one] or you can opt for a monthly fee from $4 to $20 in order to keep your same US number. But must you continue to change your US number every 60-day period if you do not travel to the US every 60 day? The answer is No! You can as well do not bother for this 60-day rule or the monthly fee for keeping the USA number and it would be recycled on the very 60th day of the SIM out of US or Canada soil.

Geokall Mobile™ has abolished all this rule and you can just have your first time activated UK and US telephone numbers as permanent numbers without losing any of the numbers including the US number and without us charging you a fee for the US number either any monthly or yearly.

Q8. Can I decide on a particular state and city telephone code for the US number to be assigned to my Geokall Mobile™ SIM? For instance, I want a US telephone number to be Washington, DC that is with city/area code (202) or to be state of New York in Long Island (516)?

A8. For the original IMSI +44 & +1 US Numbers of the Geokall Mobile™, you do not have a choice on the particular state and/or city telephone code. It is automatically assigned to the SIM. The US number of the Geokall Mobile™ SIM is provided based on availability from few states across USA hence it is automatically assigned to your SIM to enable us exhaust quotas given to us for a particular state at a particular period. However, if you want a specific choice or preference of the US number tied to a state/city and code, then you would have to subscribe for a DID Local Telephone Numbers that has wide availability across the 50 states in the US with preferences in city/area telephone codes. The DID Local Telephone Numbers are also available from more than 50 countries worldwide with preferences with city/area telephone codes in more than 4000 cities worldwide as well. The good news is that you can subscribe and map any of the DID local telephone numbers to any of the following phones:

* Geokall Mobile™ SIM

* Your country local Regular phone

* VOIP

* Google Talk

However, we cannot guarantee fully that you can successfully receive calls place to your subscribed DID telephone number on your Local Regular country phone or VOIP or the Google Talk. But we do guarantee fully for the Geokall Mobile™ SIM.

Q9(a). Do I need to have on file my credit/debit card or deposit a fixed amount of money before traveling overseas with the Geokall Mobile™ SIM?

A9(a). No! You do not need either as it is “Pay As You Go” SIM.

Q10(b). What are the call rates and call charges!

A10(b). See our websites for details at www.geokallmobile.com; and click on “Rate Calculator” in the top menu “Rate Calculator’’ – DATA, VOICE & SMS”. Calling rates vary from one country to another and is also determined by the country you are in with the SIM physically. However, if you are using the Web Initiated Call feature of your Dual Global Mobile account, you should be looking at a call rate from 2 cents per minute in some countries and if you are using the SIM (SIM initiated Call), you should be looking at a call rate from 5 cents per minute.

Q11. What is Web Initiated Call?

A11. Web Initiated Call means using your Geokall Mobile™ account online logged in from any electronic device with internet connection to initiate a call using any phone number, not necessary the Geokall Mobile™ SIM number but any valid phone number could be used to initiate a web initiated call including the Geokall Mobile™ SIM number. Web Initiated Call simply means initiating calls from your Geokall Mobile™ account online while the SIM Initiated Call means initiating Call directly from your Geokall Mobile™ SIM inserted in an unlocked phone.

Q12. How much airtime credit amount do I need to have in my SIM account before I travel abroad?

A12. From $0 to any amount of airtime credit.

Q13. Do you have a yearly renewal fee?

A13. No! We have abolished this as well. No monthly or yearly renewal fee for the use of the Geokall Mobile™.

Q14. Is the Geokall Mobile™ SIM call rate lower most local SIMs call rates when traveling abroad?

A14. Yes!

Q15. What advantages is the Geokall Mobile™ SIM compared to Local SIMs in terms of doing business international apart from using the SIM for traveling abroad for vacation, conferences and other purposes?

A15. With the Geokall Mobile™ Telephone numbers, whether the UK, US or other DID local telephone numbers mapped to your Geokall Mobile™ SIM, you can create a very local presence in the country of your business partner and provide them with your Geokall Mobile™ telephone numbers having their country telephone dialing code and even specific state/city/area telephone codes if you subscribe for a DID local telephone number for that state/city/area. With this, they would feel more comfortable to call your Geokall Mobile™ and/or DID local telephone number in their country as they may not need to pay a long distance fee for calling your local number if they are on a monthly plan with their telephone network provider as with most businesses in the United States. With the Geokall Mobile™ SIM and/or the DID local telephone number subscription, you could have virtual and even physical offices in more than 20 countries worldwide and have local telephone numbers subscribed in those countries and you could either integrate and map all these numbers with your Geokall Mobile™ SIM or any regular phone number (if your local provider have such features for your phone plan) so you can answer and place calls from and to your business partners from one location anywhere you are in the world. Your office/s moves with you especially with your Geokall Mobile™ SIM, and this is absolutely possible with the Geokall Mobile™.

Q16. Can I personalized my recorded voice to be used as my voicemail in my Geokall Mobile™ SIM?

A16. Absolutely Yes! You can record your own voice message in your Geokall Mobile™ SIM for your callers to drop a voicemail if you are not chanced to pick up incoming call or your phone is switched off. This gives your caller confidence that he/she really called your line, heard your voice and dropped a message. And of course, you can easily later retrieve and listen voicemails from your email address registered with your Geokall Mobile™ Account free of charge or you can retrieve and listen to your voicemails directly from your Geokall Mobile™ SIM at an affordable cost.

Q17. Can I forward my Geokall Mobile™ number(s) to ring on my local telephone number from another network and can this feature also available for forwarding my local telephone number/s from another network to ring on my Geokall Mobile™?

A17. Yes! You could easily forward your Geokall Mobile™ number(s) to any local telephone number(s) provided by any network. However, you could also forward your local telephone number(s) from your local network provider to Geokall Mobile™ SIM. Please, check this feature with your local network provider because it seems some local network providers have the call forwarding feature disabled for their subscribers.

 

Q18. Does Geokall Mobile™ SIM have a data (internet) access?

A18. Yes! The Geokall Mobile™ SIM has data (internet) access in most countries where we have coverage. However, data coverage is not available in some countries especially countries with low charges for internet usage. We concentrate on countries with high charges for internet usage to make it cheaper for our customers traveling to those countries to use the internet at affordable rates!

Q19. Do you have separate airtime credit accounts for voice, sms, web and data?

A19. No! We only have one airtime credit account for all platforms. All you have to do is to switch over to data access and once done, switch back to voice platform which comprises voice, sms and web call. Any data access usage, credit will be deducted from your main account just as credit is deducted from your main account when you place a call, send a sms or initiate a web call.

Q20. How do I access my Geokall Mobile™ account? Do I have to contact or call Geokall Mobile™ for any call history (both outgoing and incoming calls history) and other details?

A20. Not necessary! You would be provided with a username and a password to have full access to your Geokall Mobile™ account online on 24/7 basis to check and see calls (outgoing & incoming) history, airtime purchase history, missed calls, sms history and other features. You can fully and conveniently manage your account online.

Q21. How do I order the Geokall Mobile™ SIM?

A21. You can order the Geokall Mobile™ SIM online at www.geokallmobile.com You can also see more features and details about the SIM.

Q22. Do you require my ID for ordering the SIM?

A22. Normally, there is an online form you would complete and this form contains most of the information we require in order to ship the SIM to you. However, if you are ordering the SIM through one of our subsidiary or affiliate firms outside the (USA or applicable jurisdiction/s), you may be required to submit a valid photo ID copy when ordering the SIM because of government regulations and for the local DID Telephone numbers for some countries, you may also be required to submit/upload online a valid photo ID.

Q23. How much does the SIM cost and how do you ship the SIM and what is the cost for airtime for the SIM?

A23. The Geokall Mobile™ SIM is FREE of charge! However, you may need to order the Free SIM with an initial airtime of $XYZ not including applicable taxes, shipping and handling fees. We ship through USPS (United States Postal Services or applicable jurisdiction postal carriers) & FedEx. The shipping and handling fees may be different when ordering through one of our subsidiary/representative firms. Also, some of our subsidiary/representative firms may have free shipping of the SIM to their customers within their country. Check our website for the order package applicable to your country/region. Airtime amounts are $5, $10, $20, $30, $50, $80, $100, $150, & $200.

Q24. Why should I subscribe, order and use the Geokall Mobile™ SIM whereas I can subscribe, order and use a SIM provided by my local network in my country?

A24. Good question! The Geokall Mobile™ Roaming SIM is not just a local SIM provided by a local network. The Geokall Mobile™ Roaming SIM is a Global Roaming SIM for global use when you travel abroad from one country to another or to multiple countries for business, conferences, vacations or pleasures. The issue here is beyond just having a SIM to travel abroad but the cost in roaming, cost in calling, cost in receiving calls, voice clarity, easy access to manage SIM account, call forwarding, reading of voicemails, etc. If you are a traveler whether frequent periodic or occasional, you would know the importance of a personal mobile phone when you arrive at the airport to call someone to pick you at the airport, to place a call to your intended host, to place a call to your loved ones and family members, friends and business associates all at affordable outgoing calls, free incoming calls so you do not need to sms the person that you would call back due to high cost of receiving calls on your local network phone abroad, voice clarity and very wide coverage and without high phone bills; by all standards the Geokall Mobile™ SIM is all what you need! You will be in constant touch with your loved ones, friends and business associates anywhere you are in the world with the Geokall Mobile™ SIM.

When discussing low cost of use and worldwide coverage with the use of Geokall Mobile™ SIM; let’s assume you have your Geokall Mobile™ SIM and your friend has a local network phone and both of you are traveling to the United Kingdom and to the United States and to Canada and to Australia and to Hong Kong and back to your country for a period of just 30 days, you will be surprised that your friend with the local network would be billed sometimes high charges for receiving calls when both of you arrive in the UK while with the Geokall Mobile™, you will receive free incoming calls; and then to the United States, you will still be receiving free incoming calls while your friend would not, he/she would be billed by his local network provider for receiving calls; and then to Canada, the story continues from Canada to Australia to Hong Kong and back to your country of origin. You will enjoy free incoming calls with the Geokall Mobile™ SIM while your friend will not!

This has not even considered the cost of outgoing calls both of you will place with the different networks. You will have low outgoing calls than that of your friend with the local network. Assuming if when you get to Hong Kong and you decided to visit more one or two countries, you will be surprised that your friend may not be able to receive and/or place calls in those additional one or two countries because his local network providers does not have coverage in those countries but with the Geokall Mobile™, you can be assured of receiving calls and placing calls because the Geokall Mobile™ coverage is virtually worldwide. In terms of savings in dollars, you will save up to $1500 with the Geokall Mobile™ while your friend may accumulate a telephone bill more than $2500 when both of your return to your country back from your overseas trip. Now, just in 30 days globe-trotting, see the cost savings and cost accumulation; consider a 180 days globe-trotting? Every person no matter his or her financial situation, wealthy, rich, average, poor would want to save the next one (1) dollar instead of just wasting it. And we are sure you would like to do the same!

Q25. What happens if I misplace or lost my Geokall Mobile™ SIM? Can I re-order for a replacement SIM with the exact UK number for the previous SIM to be integrated with the new SIM?

A25. Yes! If you lost or misplace your SIM, you can order for a replacement SIM (free of charge) but shipping and handling cost would be paid by you. And we could port your old Geokall Mobile™ SIM UK number to your new SIM as well as your airtime credit balance, call transactions of your old SIM into your new SIM account. However, please note that the process of porting your old number to the new SIM may take a little time as we have to put a formal request and wait for approval, etc. and then begin the porting and integration process. The other option if you do not have the patience is to order a new SIM with a new UK number instead of the old. This does not take time apart from the time in waiting for the shipment containing the SIM to arrive at your destination. The activation process takes 3-5 minutes for your SIM to be up and running.

Q26. How long does my purchased and unused airtime credit expire?

A26. Generally speaking, your airtime credit purchased and loaded does not expire as long as your SIM is valid.

Q27. Does Geokall Mobile™ SIM incorporate SMS and MMS features and do such work well?

A27. Presently, the Geokall Mobile™ SIM has an SMS feature where you can send and receive an SMS anywhere you are in the world. However, note that SMS transmission between a GSM network and a CDMA network may sometimes become unsuccessful. This is not a Geokall Mobile™ problem but a general GSM and CDMA networks’ problems. But for SMS between any or multiple GSM networks goes well. For the MMS feature, we are looking at incorporating this feature into the SIM soon and once incorporated, this feature will automatically be integrated and popped up in your Geokall Mobile™ SIM.

 

Q28. Can I use the Geokall Mobile™ SIM in my iPad, iPhone and other tablets?

A28. Absolutely Yes! As long as the device has a SIM compartment whether for a standard (mini), micro or nano GSM SIM. The Geokall Mobile™ SIM Card is a TriplePunch SIM Card, meaning the SIM can automatically fit into a mini, micro or nano SIM compartment of a phone or tablet. There is a clear but faint line marked to differentiate a nano SIM size from the micro SIM size and from the micro SIM size from the mini (regular) SIM size in the SIM Card. You can see these lines clearly when you look at it from the back of the SIM, though you can see it as well at the front of the SIM. Depending on your phone or tablet SIM compartment type, carefully punch out the SIM from the faint line surrounding the golden chip area on the card to get the nano SIM size to be inserted into a nano SIM phone or tablet or carefully punch out the line sounding the micro SIM to produce the micro SIM and insert into your phone or tablet.

Q29. What about those of us who are seamen, sailors, yachtsmen and women and offshore platform workers, can we use the Geokall Mobile™ SIM to receive and place calls to our loved ones, business associates and friends from our base or from the sea?

A29. Yes! The Geokall Mobile™ SIM is a Mobile Seal SIM (Sea, Air and Land) Mobility SIM, which means it works when on the sea, in the air and on land and it works in those offshore platforms and regions according to the country/region it is situated. You will also receive free incoming calls when in any of those offshore platforms as long as the country/region has free incoming calls. This is also applicable to our low outgoing call rates when in those offshore platforms in accordance with the country/region.

Q30 & Q31. What are the methods of payment for the initial Geokall Mobile™ Smart SIM Order & Airtime /Credit, continuous or periodic airtime purchase or top up for the SIM?

A30 & A31. By any of the following methods:

* Credit Card

You can use your Credit Card value to order for a new Geokall Mobile™ Smart SIM, purchase Airtime or Credit for the Smart SIM (and also continuous airtime purchase for the SIM) and other for all other Geokall Mobile™ products and services at our Online Store.

* Redeeming a Coupon Code

You can also use a (promotional) Coupon Code to value to order for a new Geokall Mobile™ Smart SIM, purchase Airtime or Credit for the Smart SIM (and also continuous airtime purchase for the SIM) and other for all other Geokall Mobile™ products and services at our Online Store.

* Redeeming your Reward Points

You can also use your Reward Points accrued to value to order for a new Geokall Mobile™ Smart SIM, purchase Airtime or Credit for the Smart SIM (and also continuous airtime purchase for the SIM) and other for all other Geokall Mobile™ products and services at our Online Store.

* Social Media Referral Points

It may be possible your referrals made through social media could be converted to points and then to money accrued to you which you could use to value to order for a new Geokall Mobile™ Smart SIM, purchase Airtime or Credit for the Smart SIM (and also continuous airtime purchase for the SIM) and other for all other Geokall Mobile™ products and services at our Online Store.

Q32. I do business international and have business partners, customers and contacts in various continents worldwide such as the USA, UK, France, Germany, Netherlands, China, India, South Africa, Taiwan, etc., what use and advantage would the Geokall Mobile™ be over my local mobile network provided by my local telecom company?

A32. If you have or do business across the globe, then the Geokall Mobile™ and its DID (Local Telephone Numbers) & 800 (Toll Free Numbers) would be best for your businesses. Let’s say you have a business presence directly or indirectly in the US, UK, Germany, Netherlands, China, you can provide your Geokall Mobile™ USA or UK number and/or DID local Telephone numbers for each country to your business partners depending on the country to call you. They calling you on the provided local number you subscribed for their city/state/region in their country, they may not be charged if they have an unlimited monthly plan with their local network provider or even though they may be charged for calling your SIM or DID number, it will be local rates. And if you are unable to answer the calls, they could drop a voice mails for you to retrieve and listen and then call them later. They are not calling long distance calls when calling you and if they are charged by their local network provider without a plan, it is a local call rate and of course this gives them more confident and trust to do business with you. Telecommunications is so vital in any distance or even close business contacts or business relationships that without it [that is, absence of you communicating with your business partners and they communicating with you via the phone] there may exit a tense form of distrust or lack of confidence in doing business with the other.

Q33. That reminds me! Can I port my local mobile telephone number to Geokall Mobile™ network or port my Geokall Mobile™ number to my local mobile telephone network in my country?

A33. You may be able to port other UK Telephone Numbers to Geokall Mobile™ platform. If this happens, please note that we may not be able to offer you Free Incoming Call for that UK Telephone Number. We could only offer Free Incoming Call to our own Geokall Mobile™ allocated UK Telephone Numbers. However, you may not be able to port your Geokall Mobile™ UK Telephone Number to other UK Telecoms Network providers.

Q34. Last question; any legal implication for buying the SIM and using in my country?

A34. No! There are no legal implications for buying and using the Geokall Mobile™ SIM in your country. It is just as buying a cell or mobile phone handset and/or its accessories in any country you travel to as long as the handset is suitable for your use and you could use the handset in any country you travel abroad to! The answers provided for question #32 above could also clarify question #33. In further clarifications, the Geokall Mobile™ is a Mobile Virtual Mobile Network Operator (MVNO) with its regulatory rules somehow different from that of MNOs. Most of your popular local GSM networks in your country are Mobile Network Operators (MNOs) with regulations by their various Telecoms Regulatory Agencies.

Q1. Placing or Receiving a Call using the Geokall Mobile™ SIM

A1. Please click to download the User Guide and Operational Manual and go through them as they provide you the formats or processes of successfully placing or receiving a call. The operational manual provides most of the information you need in order to make use of your Geokall Mobile™ SIM effectively.

Q2. Configuring your Geokall Mobile™ Outgoing Call ID

A2. Please click here to download the manual on how to configure your Geokall Mobile™ Outgoing Call ID. This manual provides you with the information on how to set your Outgoing Caller ID to show your Geokall Mobile™ UK or US number no matter the country you located with the SIM and no matter your SIM Profile. So, you decide whether you want your US number to show on all your outgoing calls or whether you want your UK number to show on all your outgoing calls.

Q3. Configuring and personalizing your Geokall Mobile™ Voice Mail.

A3. Please, click here to download the manual and go through it as it provides information on how to configure and personalized your Geokall Mobile™ Voice Mail.

Q4. Web Initiated Call

A4. The web initiated call is equivalent to VoIP (Voice over Internet Protocol). It is making a call between any two (or additional) phones by initiating a call from your computer (desktop or mobile). To place a web call: – Log in to your SIM Control Panel or Customer Self-Care Portal.

Click on the “Web Call” button and follow the instructions to place a web call. After you press the dial button, the phone number that you entered as “From” number will ring. Answer the call and you will be connected to the number you are calling.

Q5. Conference Call & Call Recording

A5. You can also make a conference call using the web call which also allows conference call and call recording. You can see the web call rates using the “RATE CALCULATOR” by checking or selecting the “Web Call” circle and then calculate the web call rates for the various countries.

Q6. Call Forwarding

A6. Dual Global Mobile SIM allows Call Forwarding. You can forward calls to your Dual Global Mobile SIM onward to any number worldwide.

Q7. Voice, SMS, Web Call & Data Rates

A7. Click on the “Rates Calculator” link on our home page and then follow the instructions on how to use the “RATE CALCULATOR” to see the Rates!

Q1. What do you mean by Locked and Unlocked GSM Phones/Handsets?

A1. A Locked GSM Handset or Phone is a phone or handset that is locked by a system of coding to a particular network [whether a GSM or CDMA] only to be used by that network. No other network can use that phone or handset as long as it is locked to a particular phone or handset. In order to use a locked phone or handset with other SIM or network, you would need to unlock it by decoding the system. An Unlocked GSM Handset or Phone is a handset or phone that can be used with any SIM or could be configured with any network without any need of decoding the locked system of the phone.

Q2. How do I know that my handset or phone is locked if I tried to use it with the Geokall Mobile™ SIM?

A2. When you insert the Geokall Mobile™ SIM into the handset or phone, it may register or pick up a network and may even show you the SIM Profiles: Automatic, USA, Prime & Global, it will not allow you to place or receive a call. It will indicate on your screen terms as such: ‘Barred”, “Not Allowed”, “SOS” Message, “Invalid SIM”, “Emergency Calls Only”, etc. If you notice such and having difficulty to place or receive call, then it might be your phone or handset is locked. If you experience such, please contact our support team at: supportesim@geokall.com with the handset or phone information.

Q3. Unlocked GSM handsets & Phones

A3. The Geokall Mobile™ SIM in order to work well, you must insert it into an unlocked GSM phone in order for the phone to work. If your phone is locked, it may not work with the Geokall Mobile™ SIM. To use the SIM properly, you will have to purchase an unlocked GSM phone or have your handset unlocked.

We have recommended some unlocked GSM Phones on our website; please click on “Coverage” link on our website: www.geokallmobile.com and navigate to Handset or Phone Compatibility’ link on the home page on our website for more info.

Unlocking your GSM Handset or Phone

To unlock your GSM handset or phone and use with the Geokall Mobile™ SIM or any other network SIM as well, you would need to call your phone network provider to provide you with a code to unlock your phone you bought from them as a bundle.

If this might be a problem especially if you are no more using their network and you wish to use the locked GSM Phone you purchased from them with another SIM, click on any of the links of “GSM Phones Unlocking firms below and follow instructions provided by them unlock your GSM handset. You may be charge a little fee by them. Please, note that Geokall Mobile™, its employees, agents, representatives or subsidiary firms would not be held responsible for any mistake or incomplete action or unsuccessful result as a process of subscribing for the services of such third party agents or firms. You agreed to do this at your own decision as we are not to be held liable for any inaction or poor performances of the services of any third party agents or firms.

The Geokall Mobile™ Triple Punch SIM Card is now available which will work for both iPhones & iPads and as well as every other standard GSM phones. 

The Global Unlimited WiFi Access is an unlimited Global WiFi [internet] access provided by Global WiFi Network providers in partnership with Geokall Mobile™. It has coverage in 100+ countries and have more than 50+ million hotspots locations worldwide across various platforms – Airlines, Airports, Cruise lines, Seaports, Trains, Hotels and Convention Centers, Office complex and residential buildings, stadiums and cities. The Geokall Mobile™ Global Unlimited WiFi access is available on monthly (30-day pass), quarterly (90-day pass), bi-annually (180-day pass) and annual passes (365-day pass). The Geokall Mobile™ Global WiFi is accessible via Android, iOS, Windows and Blackberry devices. We are working on providing such access via laptops and other devices.

 

7a.A1. Our office is based in LONDON UK

7b.Q2. How can I reach your Customer Service Telephone lines?

7b.Q2. While we do in the past have dedicated live telephone lines on 24/7 basis for our global customers – from all parts of the world that do call for sales and technical questions and we pay sums of money to these outsourced Live Telephone Answering Global Services ; this drained a huge sum of our gross profits. After some years of offering such services, we decided to stop it and started attending to all our new and current customers globally in providing 24/7 Online Support for both Sales and Technical Questions and Queries and thus eliminated whatever temptation of passing the cost of such live telephone answering services to be borne by our customers and still maintain the affordability and competition of all our telecoms global free roaming products and services in the market place.

For Sales inquiries, you can send us an email to: infoesim@www.geokallmobile.com

For Support questions, send us an email to: supportesim@www.geokallmobile.com

However, our Customer Representatives sometimes do place calls to a customer anywhere in the world if the need be for some [Know Your Customer] KYC requirements and at most cases, if a technical issue is to be attended upon provided the customer is not in a position to check emails or having difficulties in accessing the internet at the moment. This is an emergency case, calls are being placed, but for other cases, to call a customer to resolve sales or technical support questions, a call schedule has to be made in advance by our Customer Support Team.

Our products are not in walk-in office neither do we have a retail shop in the US/UK where you could walk in and purchase the SIM. However, we would soon be partnering with a nationwide Brand Telecoms and Technologies Retail Stores where one can walk-in and purchase the Geokall Mobile™ Smart SIM or any of its products. But for the present, our business is an online business and all orders are done over the internet on our website and we ship the SIM physically from our (USA/UK or applicable jurisdiction country/ies) and International Shipment Centers for all (US or applicable jurisdiction country/ies) and International Orders.